Possible Careers
Employee Wellness & Mental Health Specialist (Hospitality): Overseeing mental health and wellness programs for employees within hospitality companies. This role can involve developing stress management programs, providing counseling services, and educating staff on maintaining work-life balance in high-stress environments like hotels, cruise lines, or restaurants.
Customer Engagement and Behavior Specialist: Working to understand customer behavior, preferences, and motivations. This role uses psychological theories to design more personalized guest interactions and service strategies that create stronger emotional connections and increase guest loyalty.
Human Resources Specialist (Hospitality Psychology Focus): Developing hiring practices, onboarding, and training programs that consider psychological factors such as personality, cognitive skills, and emotional intelligence. This can help ensure that employees in hospitality roles are well-suited for their jobs and equipped to handle stress and diverse customer needs.
Behavioral Researcher for Hospitality Innovations (Travel Tech): Conducting research on how emerging technologies in the travel and hospitality industries (e.g., mobile apps, AI-driven customer service) affect guest satisfaction, mental health, and engagement, with a focus on understanding and improving user behavior and experiences.
Psychology Expert for Corporate Social Responsibility (CSR): Helping hospitality organizations design CSR initiatives that engage employees and customers in ways that promote social good, using principles of educational psychology to develop programs that foster meaningful participation and long-term engagement.
Example Professional
Name: Jonathan Wells
Company: GuestMind Hospitality Training
Location: Minneapolis, Minnesota
Age: 45
Job Title: Hospitality Training Program Designer
Job Description:
Jonathan uses cognitive and behavioral research to design effective guest service training programs for hotel staff. His workshops improve memory retention, emotional intelligence, and conflict resolution.
Education: B.A. in Psychology, Ph.D. in Educational Psychology